Policies
Processing, delivery estimates, rates, and market-specific shipping terms for Essentrx orders.
United States Shipping Options
| Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–8 business days | Free for active members and membership boxes $6.99 otherwise |
| Express Shipping | 2–3 business days | $14.99 |
Express shipping is available for eligible one-time purchases at a fixed $14.99, including full-size orders placed by active members. Monthly membership boxes use the included Standard Shipping service. Processing and transit periods are estimates, not guarantees.
Processing Time
Orders are typically processed and packed within 1–2 business days of placement. Monthly membership boxes are packed on a rolling schedule — if you change your scent selection before packing begins, the updated choice ships.
Once your order ships, you'll receive a confirmation email with your tracking number. Tracking updates may take up to 24 hours to appear after the label is created.
United States Delivery Area
The U.S. storefront serves eligible addresses in all 50 states, including Alaska and Hawaii. Unsupported address types, including any P.O. Box or APO/FPO destination the carrier cannot serve, are identified before or during checkout.
Dominican Republic Orders
The Dominican Republic storefront at essentrx.com/rd offers eligible one-time full-size purchases. Availability, the delivery fee, the total, and the applicable currency are shown before the order is submitted.
Provide an accurate recipient name, mobile number, complete delivery address, and requested delivery references. Coverage depends on the destination and current local delivery service. The U.S. membership shipping benefit does not apply to Dominican Republic orders.
Lost or Delayed Packages
If your tracking shows delivered but you haven't received your package, please wait 24 hours — carrier scans sometimes arrive ahead of the parcel. If it still hasn't arrived after 24 hours, contact us at support@essentrx.com and we'll work with the carrier to locate or reship your order.
Carrier, weather, and other events outside our reasonable control may affect transit. If we cannot ship within the promised or legally permitted time, we will provide a revised estimate and offer consent to the delay or cancellation and refund when required by law. Nothing here limits a nonwaivable consumer right.
Address Changes
Need to update your shipping address? Changes can be made from your account settings before your order is packed. Once a shipping label has been created, we cannot guarantee an address change — contact us immediately at support@essentrx.com and we'll do our best.
Questions?
Reach us at support@essentrx.com or use support chat when available. Include your order number and delivery address so we can investigate.
