Information We Collect
We collect information you provide directly, including your name, email address, shipping address, account details, quiz answers, support messages, order history, and communication preferences.
When you browse or shop, we may also collect device, browser, page, cart, checkout, and analytics information so we can operate the website, understand performance, and improve the customer experience.
How We Use Information
- To create and manage your account, membership, scent profile, orders, shipping, returns, and exchanges.
- To process payments, detect fraud, calculate taxes, create shipping labels, and provide order updates.
- To personalize recommendations and monthly scent selections based on quiz answers and account activity.
- To send transactional emails such as order confirmations, membership renewal reminders, account notices, and support replies.
- To send marketing messages only when you opt in or where otherwise permitted by law.
- To measure website performance, ads, analytics, and conversion activity.
Payments
Payments are processed by payment providers such as Stripe and PayPal. Essentrx does not store full card numbers. Payment providers may collect and process payment information under their own privacy and security policies.
Cookies, Analytics, and Ads
We use cookies and similar technologies for site functionality, cart/session behavior, analytics, advertising measurement, and security. These tools may help us understand which pages customers visit, which campaigns perform, and how checkout is working.
Sharing Information
We share information with service providers that help us operate Essentrx, including payment processors, shipping providers, email providers, analytics tools, advertising platforms, hosting providers, and support tools. We do not sell customer personal information as a standalone business.
Your Choices
You can opt out of marketing emails using the unsubscribe link in our emails. You can update account details from your profile or contact us for help accessing, correcting, or deleting eligible personal information.
Data Security and Retention
We use reasonable administrative, technical, and organizational safeguards to protect personal information. We keep information for as long as needed to operate the business, comply with legal obligations, resolve disputes, and maintain accurate order records.
Contact
Questions about this Privacy Policy can be sent to support@essentrx.com.