Frequently Asked
Questions

Essentrx is a monthly fragrance membership. Each paid month includes one eligible 10ml designer-inspired fragrance and free U.S. standard shipping for the monthly box. Your quiz and saved preferences help rank recommendations, and you can choose from available monthly scents.

Eligible new members pay $8.99 plus applicable tax for the first month. The membership then automatically renews at $17.99 each month plus applicable tax until canceled. Cancel online before your next billing date to avoid the next charge. See the Membership Terms.

Yes — cancel online from your account cancellation page. There is no cancellation fee. Cancel before the next billing date to avoid the next charge; your membership ordinarily stays active through the end of the current paid period.

Yes — active members get 30% off every full-size 50ml bottle, every time. The discount applies automatically at checkout with no code needed.

Membership pausing is coming soon. For now, you can cancel and rejoin at any time without losing your scent profile or order history.

You complete a short 2-minute scent quiz that captures your style, mood, occasion preferences, and ingredient dislikes. We use that profile to recommend the best match from our current rotation. You can also browse and select your own scent each month from the catalog.

Absolutely. From your profile, you can browse the full catalog and pick any available scent for your monthly slot. Your choice updates your upcoming box — as long as your shipment hasn't been packed yet.

Yes, you can change your monthly scent selection from your profile any time before your order ships. Once an order has been packed or shipped, the scent is locked for that month.

Your monthly membership fragrance is 10ml — enough for 2–3 weeks of daily wear. Full-size 50ml bottles are also available to purchase separately from the catalog.

Yes. Our fragrances are designer-inspired and use popular fragrance profiles as scent references. Designer names are used only for comparison; Essentrx does not claim a trademark, endorsement, or affiliation with the referenced brands. Review each product label before use because ingredient sensitivities vary.

Yes — active members and membership boxes receive free Standard Shipping. Express Shipping is $14.99 for one-time purchases, including full-size orders placed by members. Monthly membership boxes use the included Standard Shipping service.

Standard shipping typically takes 5–8 business days. Express shipping arrives in 2–3 business days. Tracking information is sent to your email once your order ships.

The U.S. storefront ships to eligible U.S. addresses. The Dominican Republic storefront offers eligible one-time full-size purchases with delivery availability, cost, and timing shown at checkout. Membership is not offered in the Dominican Republic storefront.

Eligible scent-preference requests may receive one exchange per order when requested within 15 days after delivery. Preference-based exchanges do not receive a cash refund. Damaged, incorrect, defective, nonconforming, or materially delayed orders may have different remedies under applicable law. See our Returns & Exchanges page.

A scent-preference request is ordinarily handled as an eligible exchange rather than a cash refund. This does not limit any refund, cancellation, warranty, or other remedy that cannot legally be waived. Contact support@essentrx.com promptly about a damaged, incorrect, defective, or nonconforming order.

Your membership generally renews on the monthly anniversary of signup, subject to calendar and payment-processing adjustments. Check your account or payment-provider records for the current date and cancel before it to avoid the next charge. We provide renewal notices when required by law.

Payment updates can be made from your account settings page. If your card fails, we'll notify you by email and give you a grace period to update before your subscription is paused.

Payments are processed by Stripe or PayPal. Essentrx does not receive or store full payment-card numbers. Each payment provider applies its own security and privacy practices.