Policies
We want you to love your scent. If it's not right, we'll make it right.
Our Exchange Policy
Fragrance is personal. We know that a scent can smell different on your skin than it does in a description. That's why we give every customer a 15-day trial period after delivery — enough time to wear it, live with it, and decide.
If the fragrance isn't right for you within those 15 days, you can request an exchange for any available scent of equal or lesser value in our catalog. There is no charge for the exchange, and we'll ship your replacement with free standard shipping.
How to Request an Exchange
Eligibility
To be eligible for an exchange, your request must be made within 15 days of the delivery date shown on your tracking information. Exchanges are available once per order.
Damaged, incorrect, defective, or nonconforming items are handled separately from preference-based exchanges. Contact us promptly with your order number, a description of the problem, and photographs if reasonably available. We will provide the repair, replacement, refund, cancellation, or other remedy required by applicable law.
Your Legal Rights
Nothing in this policy limits any refund, cancellation, warranty, shipping-delay, or other consumer right that cannot legally be waived. If applicable law gives you greater rights, those rights control.
Membership Cancellation
Requesting an exchange does not cancel your membership. If you'd like to cancel your membership, you can do so from your profile page at any time. Exchange requests and cancellations are handled independently.
Questions?
Reach us at support@essentrx.com or use the support chat when available. Include your order number so we can review the request.
